Outreach & Engagement Specialist

Position Summary:
The Outreach and Engagement Specialist (OES) is responsible for supporting and executing the day-to-day operations of community outreach (i.e., job fairs, festivals, fairs, etc.) and engagement with special groups (i.e., volunteers, etc.) within Hamilton County, the City of Chattanooga and Marion County. This position is responsible for developing processes and plans to support the organization’s strategic direction,
engagement, cultivation, and stewardship of community partnerships.
As a member of the support team and strategic partner to the Chief Development Officer, the OES plays an integral role in the organization’s success, as well as volunteers, alumnae, staff, and community
stakeholders. We measure the success through measurable goals and outcomes, growth in volunteers, and service hours.
Essential Duties and Responsibilities:
Must be able to perform all tasks in-person, off-site, and on-site at all Girls Inc. of Chattanooga locations.
• Manages all projects, timelines, and performance goals of community outreach.
• Creates and implements bi-annual (or as-needed) professional development and training for volunteers, program, and administrative staff.
• Conducts mid-year and end-of-year performance reviews with volunteers.
• Ensures volunteers demonstrate a high level of ethics, integrity, respect, and initiative.
• Provides routine meetings and check-ins with volunteers.
• Ensures timely submission of narrative, demographics, reports, and any other related obligations; serves as a point of contact.
• Develops written measurable plans that include volunteer recruitment, retention, appreciation, and evaluation.
Partnership, Outreach, and Engagement
• Works closely with CDO to establish and maintain a comprehensive community engagement profile.
• Develop and evaluate recruitment plans and procedures for community outreach and engagement.
• Maintains effective relationships with community partners and volunteers.
• Represents Girls Inc. of Chattanooga at external meetings, community committees/task forces, and outreach events in a professional manner.
Knowledge, Skills & Abilities:
• Energetic and passionate about advancing the mission and serving our participants and their families within their communities.
• Ability to work cooperatively and collaboratively with staff, volunteers, and community partners.

• Ability to manage multiple projects/partners simultaneously; decision-making and problem-solving; must be highly detail-oriented and organized.
• Passionate about diversity, equity, and inclusion and serving in a pro-girl environment.
• Ability to demonstrate a high level of ethics, integrity, respect, and initiative.
• Maintains a positive, “can-do attitude” and works with a sense of urgency to achieve organizational goals and overcome obstacles, challenges, and constraints that arise in fulfilling those goals.
• Excellent written and verbal communication skills; effective communicator.
• Excellent database and computer skills and experience using technology to streamline processes.
Experience & Qualifications:
• Minimum 4 years of experience in volunteer management, program development, or operations.
• Minimum requirement of an associate’s degree in non-profit operations, volunteer management, business management, donor relations, public administration, or related field.
• Must have a valid driver’s license with a clean driving record.
• Must be eligible to obtain an F-endorsement and training and certification in First Aid/CPR.
• Must be eligible to drive an 8-15 passenger van with children and/or adults as passengers.
• Must be flexible to work Sunday through Saturday during school day, after school, evenings, and weekend hours as needed.
• Proficient in Microsoft Office Suite and Canva.
• Must have reliable transportation.
• Must be able to travel regionally and nationally.
• Must be able to remain in a stationary position 50% of the time.
• Must be able to occasionally lift < 30-50 lbs. of equipment or supplies for various needs.
• Bi-lingual in Spanish (verbal and written) is a plus.