Website Goodwill Industries of the Greater Chattanooga Area

Who is Goodwill Industries of the Greater Chattanooga Area?

Since 1923, Goodwill Industries of the Greater Chattanooga Area helps people transform potential into opportunity!  With 17 store locations and a service territory of 23 counties in two states, our timeless social enterprise is a win, win, win for all.

·         Individuals with barriers to employment get help securing meaningful jobs.

·         Donors see a social return for their donations – helping people secure work and keeping unwanted items out of landfills.

·         Shoppers get great prices on the goods they want, and in the process, give a hand up to people in their community.

How do we accomplish our mission?  We provide education and career services as well as on the job training to persons with barriers to employment such as multi-generational poverty, history of incarceration, limited education, and no work experience.

Why should you join Chattanooga Goodwill?

·         Friendly work environment with co-workers who appreciate working with each other.

·         Employee discount.

·         401K and Roth retirement plans with matching contribution after eligibility.

·         Skills and development opportunities.

·         For Full-time employees:

o   Dental and vision insurance – Company Paid for employee.

o   Basic life insurance – 1.5 times salary, Company Paid for employee.

o   Primary Care through TextCare- Company Paid for household.

o   Voluntary Benefits such as Term life Insurance, Disability Insurances, and ID Theft

o   Medical Insurance and Health Savings Account

o   Generous Paid Time Off (PTO) program; Potential of up to three weeks during the first year


What will a Opportunity Center Manager do?

At Goodwill, your work helps transform potential into opportunity. You can make a difference! Goodwill is a rewarding place to work that gives you opportunities to learn and grow through cross training and advancement opportunities. As a store associate you will provide excellent customer service while performing a variety of duties within the store operations to support the mission.


Position purpose

As the Opportunity Center Manager at Goodwill Industries of the Greater Chattanooga Area, you will be responsible for leading initiatives that support individuals in their journey towards employment and self-sufficiency. You will lead the development and implementation of comprehensive services that address the diverse needs of job seekers and community members. Additionally, you will collaborate with local partners to expand access to resources and opportunities for individuals facing barriers to employment and economic stability.


Job functions

·         Through words and actions support Chattanooga Goodwill’s Mission, Vision, and Values; furthermore, actions and decisions will align with organizational guiding principles.

·         Maintain agency, employee, and participants confidentiality. Violation of confidentiality may be cause for termination.

·         Program Development and Management

o   Design and implement innovative services and guides to support job seekers with resume development, interview preparation, and assistance towards placement.

o   Collaborate with internal teams to ensure alignment with organizational goals and objectives.

·         Community Engagement

o   Build and maintain partnerships with local employers, community resources, educational institutions and governmental agencies that could enhance employment opportunities and support services.

o   Facilitate networking opportunities and connections between job seekers, employers, and service providers through regular hosting of job and resource events.

·         Client Support and Advocacy

o   Provide individualized engagement and support to job seekers, including assessment of strengths and barriers, development of career plans, and referrals to appropriate services.

o   Advocate for clients’ needs and rights within the community and facilitate access to supportive resources, such as transportation assistance, childcare services, and housing resources.

·         Resource Development and Coordination

o   Coordinate development and distribution of resources, including educational materials, job search tools, and supportive services information.

·         Data Analysis and Reporting

o   Collect and analyze data related to service outcomes, client demographics, and community needs.

o   Prepare regular reports to evaluate Opportunity Center effectiveness, track progress towards goals, and identify areas for continuous improvement.

·         Occasional travel may be required.

·         Perform other duties as assigned.


Key knowledge and experience

·         Bachelor’s degree in social work, Human Services, Public Administration, or a related field is preferred or commensurate experience.

·         2-3 years of experience in workforce development, community services, or nonprofit experience is preferred.

·         Strong understanding of local community resources, employment barriers, and support services available for diverse populations.

·         Excellent communication skills, with the ability to build relationships and collaborate effectively with stakeholders.

·         Proficient in Microsoft Office (e.g. Word, Outlook, and Excel), data collection and management.

·         Commitment to the mission, vision and values of Goodwill Industries of the Greater Chattanooga Area and a passion for serving the community, individuals, and their families in need.

·         Valid Driver’s License and Car Insurance Verification, required.

Must pass MVR check and maintain a good driving record.
·         Bilingual English/Spanish is preferred.


Performance measurement

·         Adherence to and support of defined program goals and outcomes.

·         Attendance and punctuality.

·         Attitude and overall effectiveness of working relations with all stakeholders.

·         Ability to accurately complete and maintain documentation, reports, and summaries in a timely manner.

·         Ability to effectively address the needs of training participants.

·         Ability to complete assigned duties.


Please apply online or submit resumes to

Jeweli Gilbride, Talent Specialist

[email protected]

To apply for this job please visit www.paycomonline.net.