Permanent Supportive Housing Manager

~This position works out of the Dunlap, TN SETHRA Headquarters~

Permanent Supportive Housing Program Manager

The Southeastern Tennessee Human Resource Agency’s (SETHRA) Permanent Supportive Housing (PSH) Manager is responsible for oversight, management, and direct supervision of the Permanent Supportive Housing program. The PSH program provides services to individuals and families who are chronically homeless in the following counties: Bradley, McMinn, Marion, Polk, Bledsoe, Grundy, Sequatchie, Rhea, and Meigs. The program provides long-term financial assistance and supportive services to help households maintain permanent housing. The PSH Manager is responsible for completing annual assessments of service needs and on-going case management to monitor clients’ housing stability. In addition, the Program Manager is responsible for the financial compliance of the PSH program.

This position works closely with SETHRA’s Assistant Director of Community Services to ensure the program is meeting benchmarks on performance outcomes and improves policies and procedures to increase program efficiency.

· Lead, supervise, and support the part-time Permanent Supportive Housing Specialist (PSH Specialist)

· Conduct performance evaluations in line with agency policy at least annually.

· Establish and maintain a positive, healthy, and safe work environment in accordance with policies and regulations.

· Recruit, interview, and select staff with the appropriate technical and personal abilities to help further the mission of the organization.

· Ensure direct reports receive agency and job orientation and that appropriate training is provided.

· Coach, mentor, and empower staff as appropriate.

· Discipline staff when necessary, using appropriate techniques; release staff when necessary, using appropriate procedures.

· Provide backup or coordinate backup for staff in their absence.

· Encourage and model healthy self-care practices.

· Review and submit timesheets, travel, and other documents in a timely manner

· Submit grant application for renewal to Continuum of Care lead agency for rank and review and submission to HUD annually.

· Collect information and documents from multiple sources to complete application

· Maintain all information and update as needed throughout the program year

· Keep in contact with CoC lead agency and regional HUD representatives as required by CoC and HUD.

· Conduct home and in-the-field visits and provide supportive services to a caseload of 50 individuals and families to ensure housing retention and improvement of health and well-being. Level of service engagement and follow up is based on individual client need and should be conducted no less than two times each year.

· Conduct intake and thorough assessment of clients’ needs and goals, as determined by client’s level of need.

· Create individual service plans with each client and monitor progress at least monthly. Level of service engagement and follow up is based on individual client need.

· Develop and monitor progress of the individual service plan with the client. Level of service engagement and follow up is based on individual client need and should be assessed at least quarterly.

· Provide clients with resources to fulfill the overall goal of improving client housing.

· Assist clients with application completion within three business days of receiving contact information from coordinated entry

· Provide communication with clients on application and voucher status.

· Maintain documentation in program database and files.

· Maintain up to date and necessary paperwork for PSH participants to satisfy the clients voucher status.
· Maintain and update a community housing resource list and make available to all staff.
· Maintain a positive, healthy, and safe work environment in accordance with policies and regulations.
· Basic knowledge of other client services that agency offers.
· Provide as needed support for walk in or call-in clients needing assistance
· Initiate and receive communication from clients to help achieve supported housing goals. Clients need to have at minimum one contact with the case manager on a monthly basis. Face-to-face meetings preferred.
· Delivery of basic life skill services for the clients on as needed individual basis with documentation of the services provided.
· In person delivery of basic services to provide support for maintaining permanent housing for the client.
· Initiate communication with community resources and stakeholder to access resources for clients. Documentation of these efforts will be provided in the database.
· Provide detailed case management documentation for services rendered.
· Provide intensive supportive services between landlords and lease holders to ensure that long term housing is maintained.
· Provide effective communication with clients to identify mental health needs and emotional supports. Document those referrals.
· Read, review, and assist with compliance measures in alignment with all applicable laws, regulations, and procurement standards.
· Attend public meetings and events, respond to public inquiries, and work with community.

MINIMUM QUALIFICATIONS:
· Bachelor’s degree in social work, human services, or a related field, and two (2) years or any combination of relevant education and experience.
· Training or experience sufficient to perform the essential duties of the job will be considered.
· Willing to work as a general case manager, providing on-site and in-the-field services, as staffing and as client needs may require.
· Knowledge of Housing First Principles; PSH Compliance Standards.
· Familiar with CoC Program Standards.

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES REQUIRED:
· Knowledge of Housing First Principles; PSH Compliance Standards.
· Familiar with Continuum of Care Program Standards.
· Mastery of budget allowable expenses and financial compliance standards.
· Motivational interviewing and practices; working with persons in unsheltered and crisis situations; regional homeless service providers and resources for individuals and families.
· Skill in prioritizing work; prioritizing needs of individuals; analyzing basic data and reports.
· Creative problem solving; situational awareness; handling multiple tasks simultaneously; collaborating with external partners.
· Excels in communication and interpersonal skills as applied to interaction with coworkers, supervisor, outside agencies, homeless neighbors and others,.
· Sufficient to exchange or convey information and to receive work direction.
· Techniques of Non-Violent Crisis Intervention, or other similar program, to safely interact with people who may be mentally ill, abusing substances, or otherwise confused, aggressive or hostile.
· Leadership to coordinate work amongst other team members.
· Ability to work independently with minimal supervision.
· Ability to work as a team member.
· Ability to relate well with clients and staff.

PHYSICAL DEMANDS:
Positions in this class typically require: Frequent and some strenuous walking, being outside in all types of conditions, lifting up to 20 lbs.; frequent bending, lifting, kneeling, sitting, crawling, climbing. Walking on uneven surfaces. Expected to work outdoors in all weather conditions including rain, heat, cold, humidity. Work is frequently outside of the office and includes frequent travel. May encounter poor living conditions.
WORK ENVIRONMENT:
Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects.
TRAVEL:
Regional travel is expected for this position.

FULL-TIME BENEFITS:
· State of Tennessee Retirement System
· Medical, Dental and vision insurance
· Paid Holidays
· 37.5 hour work week
· Paid Time Off
· Life Insurance

Equal Employment Opportunity Statement
SETHRA provides equal employment opportunity to all employees and applicants for employment without regard to race, color, creed, religion, sex, national origin, age, disability, genetic information, veteran status or any other legally protected category. The equal-employment opportunity policy applies to all aspects of application for employment and the employment relationship

Job Type: Full-time
Pay: $46,527.00 – $48,828.00 per year
Benefits:
401(k)
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance
Schedule:
Day shift
Monday to Friday

Application Question(s):
Do you have two (2) years or any combination of relevant education and experience? (social work, human services, etc.)

Education:
Bachelor’s (Required)
Work Location: In person